Refund & Cancellation Policy

Last updated 24 September 2026

We want you to be happy with what arrives. This page sets out when we cancel an order, when we refund, and how long it takes.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Message us on WhatsApp at +91 95975 14778 and we will confirm. If you have already paid, the full amount is returned to you.

Once an order has been handed to the courier it cannot be cancelled, but the sections below still apply.

Damaged, leaking or wrong items

Our oils travel in glass. If a bottle reaches you broken, leaking, or is not the oil you ordered, we refund the amount you paid for that bottle.

Tell us within 24 hours of delivery.
Send photographs of the bottle and the outer packaging on WhatsApp. Please photograph the parcel before you discard it — it is what lets us claim against the courier.
We do not ask you to post the damaged bottle back.

Change of mind

If you simply change your mind, you may return a bottle provided it is sealed, unopened and unused, and you tell us within 7 days of delivery. Return postage is paid by you. Once the bottle reaches us and we confirm the seal is intact, we refund the price of the product.

We cannot accept a return once a bottle has been opened. These are edible oils and we have no way to verify how an opened bottle has been stored, so reselling it would not be safe.

How refunds are paid

Refunds go back to the method you paid with — the same UPI ID, card or bank account. We start the refund within 2 business days of agreeing it, and it usually reaches you within 5 to 7 business days, depending on your bank.

Where a delivery charge was collected and the fault was ours, the delivery charge is refunded too.

Not a fault: cold pressed oil is unfiltered, so slight cloudiness or fine sediment at the bottom of the bottle is normal and is not a defect. Flaxseed oil must be refrigerated on arrival; oil that has turned because it was left in the heat after delivery cannot be refunded. If you are unsure, send us a photo and we will tell you honestly.

Talk to us first

Most problems are quicker to solve in a conversation. Message +91 95975 14778 or write to contact.deesorigin@gmail.com and a person will reply.